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We've upgraded.

We have changed our workflow and no longer
accept orders through this portal.

Please call 707-528-2644 or 1-888-839-0954 and ask for a Sales Representative to assist you.

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close ✖
We've upgraded.

We have changed our workflow and no longer
accept orders through this portal.

Please call 707-528-2644 or 1-888-839-0954 and ask for a Sales Representative to assist you.

do not show this again
ChromaGraphics Logo

Frequently Asked Questions

Here you will find answers to common questions regarding our company as well as our products and services.

Contact a Representative for Assistance

General:

What are your hours of operation?

Our customer service hours are 8:00 am to 5:30 pm Pacific Time. Our customer service number is 1-888-839-0954. View the Contact page for more options.

Where is your company located?

Northern-California, but we serve customers nationwide on a daily basis. We can ground ship to most locations in the US within 3 days. East coast is 5 days by UPS Ground.

Products/ordering:

What types of products do you print?

We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels, POS materials and many other items. We also print vinyl banners and and directly on over-sized rigid boards.

Can I place my order and have my graphic designer upload files separately?

Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

How do I get an instant quote?

Use our online estimator to receive an instant quote on most projects. During business hours we have estimators waiting to answer questions and provide you a quote on complex projects.

What if I want to order more than one version at the same time?

This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly. If you have items that you need to order on a regular basis, we can build a catalog of customizable templates for you to use at will to generate art and place your orders.

What if I need my order shipped to more than one location?

Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?

One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?

You will receive a proof within one business day after we receive your art files. If you want a “one off” press proof it can be sent overnight to you.

File transfer:

How do I upload my files?

After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files anytime using our convenient file upload utility.

What is the largest file I can upload?

We accept files up to 1 Gig via our file upload utility. For files larger than this, please contact customer service for special file upload instructions.